Refund and cancellation policy

1. Try before you pay

Every design can be previewed for free with your own details and photo before you pay, so you know exactly what you will get. Because purchases are digital files delivered instantly, we do not offer refunds for a change of mind once the file is unlocked.

2. When you get a full refund

• You were charged but the download did not unlock, and we cannot fix it within 24 hours.
• You were charged twice for the same order.
• The downloaded file is clearly broken or different from the preview (for example missing text or a corrupt PDF), and we cannot fix it.

3. How to ask

Email hello@3iplanet.com within 7 days of the payment with your order ID (for example BLV-261022-XXXX), the mobile number or email used, and a screenshot if possible.

4. Timelines

We reply within 2 working days. Approved refunds are sent to the original payment method within 5–7 working days; your bank may take a little longer to show it.

5. Edits after purchase

Your details stay in the editor on your device, so you can correct a spelling or a date and download the same design again at no extra cost from the same browser.

6. Current status

Online payments are not live yet. The unlock screen runs in demo mode and no money is charged, so no refund requests can arise today.

Questions? Write to hello@3iplanet.com. We reply within 2 working days.